Orders FAQ
Everything you need to know about ordering, delivery, and more.
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Placing Orders
Browse our products, add your favourite items to the cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order. You will receive an order confirmation by email or SMS.
Please contact us as soon as possible at support@Krishnabakery.com or call +977-XXXXXXXXXX. Modifications may be possible before we begin preparing your order. Once preparation has started, changes cannot be guaranteed.
Yes! We create custom cakes for birthdays, weddings, anniversaries, and all special occasions. Please contact us in advance to discuss your requirements, design preferences, flavours, and size. Custom orders may require advance payment and additional preparation time.
There is no set minimum order for standard products. Minimum amounts may apply for bulk or custom orders. Any applicable minimums will be communicated during the ordering process.
Delivery
Same-day delivery availability depends on your location and the product type. Please contact us directly to confirm. We recommend ordering at least 1–2 days in advance to ensure timely delivery.
Once your order is dispatched, tracking details will be provided by our shipping partner where available. You can also view your order status in the My Orders section of your account on our website.
Shipping charges, if applicable, are calculated and displayed at checkout before you complete payment. There are no hidden delivery fees.
Payments
We accept all major debit and credit cards, digital wallets (such as eSewa and Khalti), and other payment methods shown at checkout. All transactions are processed securely.
Yes. All payments are processed through trusted, encrypted payment gateways. Krishna Bakery does not store your card details on our servers.
Issues & Support
We're sorry to hear that! Please contact us within 24 hours of receiving your order. Send clear photos of the damaged or incorrect product along with your order number to support@Krishnabakery.com. Our team will review and resolve your case promptly.
Cancellations may be possible if you contact us before preparation begins. Due to the perishable and made-to-order nature of our products, cancellations after preparation has started may not be eligible for a refund. Please see our Return & Refund Policy for full details.
Our team is happy to help. Reach us at:
📧 support@Krishnabakery.com
📞 +977-XXXXXXXXXX
We aim to respond to all enquiries within 24 hours on business days.
📧 support@Krishnabakery.com
📞 +977-XXXXXXXXXX
We aim to respond to all enquiries within 24 hours on business days.